Shipping & Returns
All orders are shipped within 48 hours Monday - Friday 8am - 5pm.
We use the following carriers to deliver our orders:
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.
Our Shipping Rates are the following:
|Orders Over $25||Free||5-7 Business Days|
|Standard Shipping||$6.99||3-5 Business Days|
|Priority Shipping||$9.99||2-3 Business Days|
|Expedited Shipping||$19.99||1-2 Business Days|
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Feel Free to Email Us and Ask Questions Regarding Your Order at: Sales@SoCoAnimals.com
Returns, Refunds and Exchanges
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.
Please email firstname.lastname@example.org to request a refund and we will assign you further instructions on returning your item.
Merchandise that has been used, or altered will not be accepted for return or exchange.
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.