Shipping & Returns

Shipping Policy

Turnaround

All orders are shipped within 48 hours Monday - Friday 8am - 5pm.

Carriers

We use the following carriers to deliver our orders:

USPS

UPS

FedEx

DHL

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

Shipping Rates

Our Shipping Rates are the following:

Orders Over $25 Free  5-7 Business Days
Standard Shipping $6.99 3-5 Business Days
Priority Shipping $9.99 2-3 Business Days
Expedited Shipping $19.99 1-2 Business Days


Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Feel Free to Email Us and Ask Questions Regarding Your Order at: Sales@SoCoAnimals.com


Returns, Refunds and Exchanges

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

Please email sales@socoanimals.com to request a refund and we will assign you further instructions on returning your item.

    Return Exceptions

    Merchandise that has been used, or altered will not be accepted for return or exchange.

    Restocking Fee

    All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.